Terms & Conditions
Buy ordering, purchasing online of products from our CORRATEC electric bike website, you have agreed to the terms and conditions as follows;
Order & Purchase
All orders/purchases can be made via our website or you can call in to your nearest CORRATEC electric bike stockists. No registration is required to order/purchase online. Once you have purchased the product online, an email with details of your online order will be sent within 24hrs.
Should you which to have the bike picked up from your nearest CORRATEC electric bike stockist or your local bicycle shop, please contact us on 1300 889 081 or email us at firstname.lastname@example.org
We accept most payments from Paypal and Bank EFT and credit card payments like Visa and Mastercard.
All online prices include GST.
Online Purchase Security Safety
Your financial details are passed through a secure server using the latest 128-bit SSL encryption technology when purchasing from CORRATEC electric bikes.
Note: CORRATEC electric bikes reserves the right to make, amend any changes and modifications to our CORRATEC electric bikes Website and including these Terms and Conditions without any notice. All order and purchases made prior to the revised Terms and Conditions will not be effected.
Freight , Shipping and Delivery
All online purchase orders will be dispatched via our nominated transport company ie. TNT, Northline, Allied Express and others. All orders online are processed and dispatched from our Melbourne warehouse within 1-2 working days. Once your order is dispatched the courier/transport company will delivery the order and may take 3-7 working days. ( Regional areas and some remote areas will require additional day(s) delivery time.)
Free Delivery does not apply to sale items unless stated. Regional and remote areas will incur extra cost .
We do not delivery to Po Box addresses, Please contact us and make other arrangements.
Deliveries service are only from Monday through to Friday, 9am - 5pm (No weekends). Customers will be informed via email with a Tracking Number. Given that all our deliveries are via third party transport company, we cannot guarantee you or request a specific delivery date or time.
Please ensure that you or someone else with authority to sign on your behalf is at home during delivery. Should the transport company delivery and you are not at home at the time of delivery, a note will be left with further instructions. Re delivery cost may be charge to you by the transport company for re delivery of goods.
CORRATEC Electric Bicycles is committed to providing exceptional customer service and quality products to our customers. All our products listed on our website are current and pricing are correct. In the event that an ordered item is not available in stock on your purchase, we will contact you within 24hrs and dispatch your order once stock is next available again.
Your CORRATEC electric bicycle will be delivered in a box approximately 70% or 90% assembled depending on your selected model. Some assembling will be required by the customer. CORRATEC Electric Bicycles is not responsible for completing the assembly and fine tuning of your bike unless its purchased from our CORRATEC electric bicycle stockist. The customer is responsible for completing assembly and fine tuning of all parts when purchasing the product online via our website. If any parts are damage or missing, you must contact us via email or phone call within 24 hours of delivery. We highly recommend that you take the bike to your nearest bicycle shop and have a bicycle mechanic assemble it should you feel that you are not able to assemble the bike.
Returns, Repairs & Replacements
As all our CORRATEC electric bikes are quality checked and tested during and after the manufacturing process, all our CORRATEC electric bicycle products are guaranteed to work on delivery. Should if in any case the electric bike or a bike part product is not working when it delivered, please contact us right away so that we can access and repair or service it under warranty. All purchases done via online, the buyer must return the goods at their own expense to be assessed and repaired. Our contact number and email is listed under contact tab. For all purchase via our CORRATEC stockists, please contact them direct for service and repairs.
Please choose carefully when purchasing online, as we do not give refunds if you simply change your mind or make a wrong decision .
If your item is faulty on delivery, your issue will be assessed and solved under warranty.
Public Liability and Injury Waiver
Riding an electric bicycle can be dangerous and may cause injury and death to you the customer and to others in the general public.
By buying any electric bicycle from CORRATEC electric bicycles, you the customer take full responsibility of your own safety, and the safety of others in the general public. You the customer agree to follow your state governments road rules and laws. You agree not to ride an electric bicycle where it is not allowed or permitted. ( Visit your state road rules and laws website for more info regarding rules and regulations)
If you have purchased and request the bike to be unlimited for your private land use only, you understand and agree that this is not a road legal bicycle electric bike, and must not be used on roads. You the customer agree that you have read and understand all the risks and agree to waive and release CORRATEC electric bicycles from any responsibility and liability to you the customer and the general public.
Product Warranty & Conditions
As the manufacturer of CORRATEC electric bicycles, we warrant against possible manufacturing defects providing the following conditions are satisfied:
Warranty on all CORRATEC electric bicycles;
5 Years Frame Warranty
2 Year Warranty on the battery
1 Year Warranty on electrical and bicycle parts.